Money-Back Guarantee

At SecureShield, we stand behind our products with a 30-day money-back guarantee. We want you to be completely satisfied with our security solutions.

1. Digital Products

• 30-day money-back guarantee on all software subscriptions
• No questions asked refund policy within first 30 days
• Pro-rated refunds available for annual subscriptions
• License deactivation required upon refund

2. Refund Process

• Submit refund request through your account dashboard
• Refunds processed within 3-5 business days
• Original payment method will be refunded
• Confirmation email sent once refund is processed

Physical Products

1. Return Eligibility

• Must be within 30 days of purchase
• Product must be in original packaging
• Include all original accessories and documentation
• Return shipping label provided for defective items

2. Return Process

• Contact customer support to initiate return
• Receive Return Merchandise Authorization (RMA) number
• Package item securely with RMA number clearly marked
• Ship to provided return address

Non-Refundable Items

• Activated software licenses
• Downloaded digital content after usage
• Customized enterprise solutions
• Special order items

Enterprise Customers

Enterprise customers are covered under separate service level agreements (SLAs). Please refer to your contract or contact your account manager for specific return and refund terms.

Contact Information

For questions about returns or refunds, please contact us:

Email: [email protected]

Phone: +1 (800) 123-4567

Hours: Monday - Friday, 9:00 AM - 6:00 PM EST